VinFast Partners with Global Assure to Strengthen Customer Service Network in India
VinFast, a global electric vehicle (EV) manufacturer, has announced a strategic collaboration with Global Assure to enhance its customer service infrastructure across India. This partnership aims to deliver seamless and reliable support to VinFast customers as the company prepares to introduce its premium electric SUVs – the VF 7 and VF 6 – to the Indian market.
Under this alliance, Global Assure will provide a comprehensive range of services, including 24×7 Call Center support, Nationwide Roadside Assistance (RSA), mobile charging solutions, and on-demand mobile service operations. These services will be accessible through both mobile and email platforms, ensuring convenient assistance for customers across the country.
Pham Sanh Chau, CEO of VinFast, remarked, “As VinFast is gearing up to launch its premium electric SUVs – the VF 7 and VF 6 in the Indian market, this partnership underlines the brand’s commitment to ensure prompt, dependable, and customer-focused support across the country.”
Manish Vij, CEO of Global Assure, added, “With Global Assure’s extensive expertise, deep understanding of Indian customer needs, and pan-India presence, VinFast customers can expect efficient response times and high-quality service.”
This collaboration marks a key step in VinFast’s efforts to establish a robust after-sales ecosystem, aligning with its vision to provide world-class mobility solutions tailored for Indian consumers.
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